Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and sports equipment. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or log into your account portal to submit a return request with your order number and reason for the return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for confirmation.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the gear for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.